Implementing RPA is not a one way street. There are definitive disadvantages to RPA implementations that need to be studies closely and analysed before going ahead :
- Licencing & Maintenance cost – The overall running cost of an RPA implementation needs to be less than what you are already spending to justify the ROI. A careful investigation needs to be done on
- Licensing fitment for RPA
- Maintenance overheads
- The implications of change in application on overall automation
- Accuracy – despite most rosy promises, the accuracy of automation on some input types leaves a lot of room for errors. And I am talking about some of the leading RPA tools. This makes deployments more complicated, time consuming and often less than successful. For example reading from remote machines for poor PDF images can be a challenge
- Frequent changes – if you deal with a process/system that changes frequently, be assured that the automation process will need to be retuned for every change. Unless the cost saved by automation is greater the investment, RPA may make less sense for your business.
- Big Picture Automation – Isolated automation in one department without looking at the bigger organization wide needs is bound to cause wasteful expenditure in licensing as well as maintenance. Without a unified policy, different captives and/or departments will end up automating isolated processes in less than efficient ways.